In the corporate world, businesses are run on a daily basis, can be in a form of brick and mortar or an online business such as e-commerce. A normal organization is built with foundations based on core values, vision and mission. This article aims to shed some light on one of the most rarely discussed industry; Funeral industry.
Often when we think of the funeral business, most would relate it as a rather lucrative and profitable business, due to its low competition yet rather high demand (death is inevitable for every livings). However due to a rather traditional way the business is run, penetrating into this market without prior knowledge is almost impossible. Usually family-run or apprenticeship under an experienced industry warlord, the funeral business is in its own circle. Funeral business is run on different levels, it can be sole proprietor, private limited company or even free-lance agent without a registered company.
A full funeral business operation includes the arrangement of funeral services, ceremonial products, religious prayers and rituals. Often led by the funeral director, the service starts the moment death occurs either at home or hospital. The entire process led by the funeral director, who must have a strong command of coordinating skills in order to enable him to properly arrange the funeral service smoothly. He or she must expect to outsource several components of the operations such as tentage, chairs and tables. Business management within funeral operations is rather complicated as the customer that you are dealing with, is often greatly affected by the recent loss of loved ones; they are highly emotional. Sometimes, unethical funeral homes prey on customers’ vulnerable emotions and take the chance to over charge the service. It is always advisable to engage a reputable funeral home.
Post-funeral business is always part of after-service that consists of memorial items and keepsake. A business with excellent customer follow-up will be considered trustworthy and recommendable, therefore, in the funeral sector, memorial services are mandatory.
