Being the best at anything is no easy task, and it requires a lot of work, practice, and skills. In the case of call center outsourcing, it is the Philippines that has made itself the worldwide industry leader, and it is by no accident that they find themselves sitting there at the top.
Over the past two decades, the Philippine BPO industry has acquired and honed the necessary skills, built the perfect infrastructure, and put practice to work. Under the umbrella of BPO lives the world of outsourced call centers.
Making the decision to outsource your call center services is no easy call. Today’s political climate is one that carries a severe under toe that is anti-outsourcing. In countries like the United States, there is an increasing demand for companies to keep their jobs onshore. From the business end, the demands of keeping costs down while providing twenty-four hours a day support, all while maintaining high quality, make it close to impossible to keep these jobs in the US.
This means that when a company decides to offshore outsource its call center, there is an immense amount of pressure on the contact center to get it right. This is an expectation that Philippine outsourcing providers understand and work to meet.
The international business stage has changed, and despite the pressure to remain onshore, it just isn’t feasible. In the move to offshore work, businesses are looking for a seamless and smooth transition that will have nothing but a positive impact on their business and customers. Companies in the US are looking for a call center partner that has clear English-speaking capabilities and a close cultural affinity. Leading outsourcing providers in the Philippines, such as PITON-Global, are able to provide that and more for them.
A part of the fallout of imperialism, the western, and more specifically American, rub off effect is still very much present in the country. This makes partnering between the two a practical and strategic decision. And it is not just being done on a minor scale either. Some of the biggest corporations in the US have chosen to outsource their call center and back-office requirements to the Philippines. These companies include the likes of Best Buy, Expedia, Microsoft, and Dell.
Other companies that have chosen to keep their BPO services in-house and have set up captive operations in the Philippines include Amazon, United Health Group, Verizon, and PayPal. These are some of the biggest names within their respective industries. With Fortune 500 corporations making a home in the Philippines, it is hard for the rest of the business world not to take notice.
The global market has created an increasing demand for outsourcing. Offshore business process outsourcing is an industry that is here to stay for the foreseeable future.
The Philippine BPO industry is massive and getting bigger by the day. By 2022, it is projected that it will reach $38 billion in annual revenue. From a labor perspective, the BPO industry currently employs over 1.3 million Filipinos. With numbers like this, it’s hard not to see the potential.
The labor force has grown and developed on the job with the industry. This has led to excellent service and high-quality home-grown leadership. All of this adds up to a perfect recipe for success. There is a huge need for outsourced call center services from around the globe. And Philippine-based call centers are in the best position to cater to those needs.
Customers deserve the best, and with call centers in the Philippines, companies get the quality they need to deliver at a cost that makes sense.
